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Help Center

Quick answers about orders, shipping, payment, returns, and your Digiflavor device.

How do I check the status of my order?

Enter your order number and email on our order tracking page. Orders placed before 2 PM PT ship the same business day from our Las Vegas warehouse, with delivery in 2–5 business days across the contiguous US.

What payment methods do you accept?

digiflavorvape.com runs Cash on Delivery (COD). You pay the carrier when the package arrives — no card data is collected at checkout. This keeps card details off our servers and lets you inspect the package before paying.

When is shipping free?

Orders of $80 or more ship free within the contiguous US. Orders under $80 are charged a flat $8.99 shipping fee shown at checkout. See the shipping policy for delivery windows and restricted states.

How can I verify my Digiflavor device is authentic?

Every Digiflavor device ships with a scratch-off QR code on the base of the box. Scratch the silver coating to reveal the authentication code, then scan the QR or enter the code on the official Geek Bar/Digiflavor verification page. Any device sold by digiflavorvape.com is sourced direct from the authorized US distributor; we do not stock grey-market or refurbished units.

Which Digiflavor device should I pick?

Lush 20K ($22.99): the original Digiflavor x Geek Bar disposable, 7 flavors, 20,000 puffs. Best for one-flavor users who want a simple disposable.
Sky 25K (Skyview) ($22.99): 15 flavors, 25,000 puffs, animated display. The largest flavor range in the line.
BRK Kit 20K ($22.99): modular system — buy the device once, swap pods to change flavors without throwing the device away.
BRK Pod 20K ($18.99): replacement pods for the BRK Kit, 13 flavors, 20,000 puffs per pod.

Why is my Digiflavor blinking?

Most Digiflavor devices use a blinking LED to signal one of three states: low battery (10 blinks on the BRK and Sky lines — connect Type-C cable to charge), charging in progress (steady light at the bottom), or e-liquid empty (rapid blinks combined with no vapor on draw). If the device is fully charged and full of e-liquid but still blinks on draw, contact service@digiflavorvape.com with your order number and we'll replace the unit.

How long does the battery last?

The Lush 20K, BRK Kit, and BRK Pod all use a rechargeable 650 mAh Type-C battery — you typically get 1.5 to 2 days of moderate use per charge, and the device lifecycle is sized to outlast the e-liquid (20K or 25K puffs depending on model). Recharge with any standard USB-C cable (cable included in the box).

Can I return a Digiflavor device?

For health and safety reasons, opened vape devices cannot be returned. Unopened, factory-sealed devices can be returned within 14 days of delivery for a refund minus return shipping. Defective devices (e.g. dead on arrival, leaking, malfunctioning) are replaced free of charge — email service@digiflavorvape.com with photos and your order number. Full terms on our refund & returns page.

Do you ship internationally?

No. We currently ship only within the United States, including all 48 contiguous states, Alaska, and Hawaii. Some states with active vape-flavor or PMTA restrictions may be excluded; the order tracking system will surface this before checkout if your state is restricted.

Is Digiflavor the same as Geek Bar?

Digiflavor is a sub-brand of Geek Bar — same R&D team, same Shenzhen factory, same mesh-coil tech, but different SKU lineup. The Sky 25K is identical to the Geek Bar Skyview rebadged for Digiflavor distribution; the Lush 20K is exclusive to the Digiflavor line.

What if my order doesn't arrive?

If your tracking shows delivered but the package is missing, first check with neighbors and your mail facility — adult-signature USPS packages are occasionally held at the post office for pickup. If the package is genuinely lost in transit, email service@digiflavorvape.com with your order number and we'll file a USPS trace + ship a replacement at no extra cost.

Still stuck? Email us at service@digiflavorvape.com with your order number — we read every message and reply within one business day.